SERVICES ON CAMPUS
We offer a variety of services to our students in order to make studying in Florence a truly memorable experience.
The Student Portal is a personal area where students can access online services such as course materials.
Here you will find:
- Wifi Vouchers
- Official Registration
- Orientation Materials
- Course Syllabi and Assignments
- Activity sign-up
- Housing Maintenance Forms (non provider housing only)
- Travel Log (students with non-provider housing are required to submit all travel plans for any trips outside of Florence at anytime during their studies)
All campus facilities have a controlled access point and entrance code.
All students may use the Internet points, Media Lab terminals are not Internet access points.
To log on to campus computers, you will be asked for a username and password. When you first log in, use your Student ID, found on the left side of your student ID card, as both your username and password. You will be asked to change your password with after your first log in to guarantee privacy.
Students can print personal documents at the computers provided on the first floor of Via Ricasoli 21 for 10 cents per page. All prints will be available at the front desk.
For technical assistance or questions Email us
A scanner is available in the library for students to scan materials and send by email or save flash drive. Fax services are available to students through the front desk in any of our facilities. Costs for fax services are as follows: Italy, 1€ a page; within Europe, 3€ a page; all other countries 5€ a page. Photocopying is not available on campus. If you need to make photocopies or color copies, please refer to copy services on page 19.
Students are advised to have any mail sent to the Corso Tintori 21 office as there is always someone to accept it and most apartments do not include mailbox keys. Please have any packages and letters sent to:
Corso Tintori, 21
Once your mail has been received in Corso Tintori 21 we will send you an email letting you know that you can pick up your package. You may come and pick
*Note, we will not send you any notifications if you recieve letters. Be sure to stop by frequently and check our letter box for any possible postcards from home!
Customs regulations are becoming increasingly more strict and you may be required to pay a fee to receive a package. Please note that the university had no jurisdiction over what may or may not be accepted into the country. As a rule, very costly items and electronics will incur very costly customs fees. Medication, food items and some toiletries are not items that should be shipped into Italy. We strongly recommend that you bring enough medication with you to meet your needs while abroad. Packages with medication will likely get blocked at customs and require import documentation and a fee for release. Usually the same medications can be prescribed and purchased in Italy directly. Please also note that certain prescription drugs, such as Adderall, are illegal in Italy and will not be allowed through customs. For further information on customs regulations, please refer to the official customs website.
If there is a customs fee to pay, the front desk will not pay these fees upfront, but will facilitate the transaction for the student, according to the procedure of the courier. Oftentimes, the express courier will make arrangements for a second drop off; in this case, you will receive an email from the Student Life Office with the new delivery date and the custom fee to be paid. You will be responsible to bring the customs fees in cash to the front desk before the new delivery date, your package will not be accepted. Please also note that packages that arrive in Italy through government postal services, such as USPS, are delivered in Italy through the Poste Italiane, and this service does not foresee a second delivery date in the case of customs fees. Therefore, packages must be retrieved directly by the student from the postal deposit. In this case, you will also receive an email from the the Student Life Office to inform you that your package has arrived and instructions on where to pay the fees to retrieve your package.
Lockers are available to students on a first-come first-serve basis. There is no charge for locker rental, however, a 10 euro key deposit is required, to be returned at the end of the semester. Lockers are available in Via Ricasoli 21; please ask at the front desk for further information.
Palestra is our campus gym. The gym provides students access to weights, treadmills, stationary bikes, elliptical machines, and showers Monday through Friday. Access to the gym is free, and it is required that you sign in and out of the gym in the SLD office. You can find La Palestra in Corso Tintori 21. Gym hours.
According to the program enrollment, students may purchase food and services at the school’s different CEMI (Cultural Engagement Member Institutions) locations. CEMI are cultural entities not only created for but also managed and run by students, a project that promotes the institution’s mission of cultural integration, experiential learning, and community engagement within the city of Florence and Italy.
Students may use their units at Ganzo, Fedora, or Sorgiva during operating hours. You only need your student ID card to use your meal plan, which can be found digitally on the student platform under the “my profile” section. Meal units will automatically be deducted from your account when the barcode is scanned at checkout. Afterward, you will receive an email with the number of units you have used. Each unit is worth 3 euros and 50 cents, more units can be purchased at the front desk in Via Ricasoli 21 or at the SLD office at Corso Tintori 21.
The library is available to all students, faculty, and staff for study, assignments and research. The library is a reference library and any of the books can be borrowed with no time limits, to be used exclusively within the reading room. A document scanner is also available in the library to reproduce text extracts for later referral.
You may copy documents electronically to your email account as a PDF file at no cost, though we ask you to be mindful of fair use copyright laws. The applicable rules can be found in the library. Students are welcome to consult the online library catalogue for information on available texts. The link to the library catalogue can be found on the student portal.
Please note the following rules for the library:
Students must scan their ID card upon entering the library and leave their ID at the librarian’s desk. No handbags, backpacks, or bags are allowed in the library. Lockers are available to check items while in the library – please ask the librarian.
All books must be checked in and out by the librarian. Therefore, all library patrons are to request books directly from the librarian and are asked to not remove the books from the stacks on their own. Books are to be returned to the librarian before leaving the library. Food or drinks are not allowed in the library.
All enrolled students are welcome to make an appointment with the Writing Center at any stage in the writing process. A student life advisor will be there to help brainstorm ideas, construct a thesis statement, or proofread a draft for clarity and grammar.
To set up appointment please email the Student Life Department
Meeting with Career Center advisor is available upon appointment to discuss career goals, internship options, as well as go over your resume. To set up an appointment please email us.
Community Engagement Member Institutions are non-profit entities that support our mission to cultivate cultural immersion. Each CEMI is strongly linked to an academic division. CEMI initiatives and projects are open to the public and involve students in experiential learning, with results shared with the local Florentine community. Here’s a list of the CEMI that students can access:
- Ganzo School Restaurant
- Fedora School Pastry Shop
- Sorgiva Spa
- Dimora Guest Apartments
- Pomario Botanical Retail Store
- FLY Fashion Loves You
Palazzi The community Center is a non-profit foundation that manages the projects and activities of the Community Engagement Member Institutions (CEMI) affiliated with the Institution entities that support our commitment to cultural immersion. Learn more at The Palazzi Community Center website.