Arrival and Check-In

Prior to arrival, The Student Life and Development office works with students to organize transportation accommodations on the arrival and check-in day. 

Table of Contents

Pre-departure Checklist

Arrival and Check-In 

Prior to arrival, The Student Life and Development office works with students to organize transportation accommodations on the arrival and check-in day. 

– Pick-up service in Florence

(60 EUR, reservation required) 

If you are flying in and landing in Florence Peretola Airport between 9:00 AM and 7:00 PM on the designated arrival day, you may request airport pickup within the deadline stated in the Pre-departure email. The request must be made in the appropriate documentation provided. Student Life staff will confirm your request via email. If your pick-up is confirmed, staff will welcome you at the airport arrival terminal. After you have retrieved your luggage, you will receive your apartment keys and contract and will be transferred with our staff in a private van directly to your assigned lodging. The service is payable in cash upon arrival (60 EUR). Please note that pickup cannot be organized on arrival day. 

– Independent arrival​

(no airport pick-up)

Our staff will be at the airport to welcome students, but you will make your way independently to the check-in office at Corso Tintori 21 to sign in and receive your apartment keys. You may then make your way, independently, to your accommodation. The check-in office is open from 9:00am to 7:00pm on the designated arrival day. 

How to get to Corso Tintori 21 

– From Florence airport

The easiest way to reach the check-in office is to take a taxi from the airport. As you exit arrivals, step outside the terminal, then turn to your right and walk to the end of the terminal and around the corner of the building. At the corner, you will see a taxi sign where you can wait for the next available vehicle.

Taxis will accept credit cards, but we recommend asking before getting into the car. ATMs are located inside the arrival terminal if you wish to withdraw cash.  

Alternatively, you can take the Tram from the airport to the Santa Maria Novella Train Station. You can purchase tram tickets from ticket machines found on the platform. 

Don’t forget to validate your tickets in the appropriate machines located on the tram!

From the Florence central train station

From the train station, you can take a taxi to Corso Tintori 21.

ATMs can be found inside the train station, on the lower level. If you wish to arrive by foot, Corso Tintori 21 is about a 25 minutes walk from the train station.

Early or Late Arrivals 

  • Housing check-in is not available before 9:00 AM or after 7:00 PM on the arrival date.
  • Students who choose to arrive in Florence prior to the designated arrival date or after 7:00pm on the designated arrival date are required to secure their own accommodations. 
  • Check in at Corso Tintori 21 will open at 9:00 AM. Should you arrive prior to opening time, please wait for the facility to open. 
  • Students arriving after check-in time should attend their orientation according to the Orientation Schedule, after which they will be able to check-in at Corso Tintori 21.
  • After-hours airport pick-up from the Florence airport, with a private driver, can be arranged in advance at an extra charge according to availability. The driver will have your name written on an ipad or paper and will be waiting at the arrivals hall.

The driver will wait for up to an hour after the flight has landed.

They will hand you your apartment keys and housing information and drive you to your apartment, but they will not show you in, and staff will not be present to show you around. In case of missed/delayed flight, the student will be responsible for their own arrangements and accommodation.  

Missed/Cancelled/Delayed Flight

If you have missed your flight or a connection, do not panic! Go to the ticket counter for the airline that issued your ticket to make the next available flight arrangements; then call our Emergency Number +39 347 376 9632 or email Please keep us updated via email or phone if your flight details change so that we can still pick you up, and don’t forget to include your new flight number and arrival time! 

Lost or Delayed Luggage: 

If the airline has misplaced your luggage you must file a lost baggage report with the airline before exiting customs. You should arrange for any lost baggage to be delivered directly to the school at the following address: Corso Tintori 21  – 50122 Firenze, Italy 

IMPORTANT: Do not have your luggage sent to your apartment address in Florence!

Cultural Introduction to Italy (CITI)

(Arrival at Rome Fiumicino Airport)

If you are participating in the CITI program and arriving in Rome between 9:00 am and 5:00 pm on the designated arrival day, you will be greeted by our staff at Terminal 3 arrivals hall. Staff will assist you in purchasing a ticket for the Leonardo Express, the train that will take students to the Rome Termini Train Station. The group will then make their way together to the designated accommodation. 

Please note that pickup cannot be organized on arrival day. You must reserve this service in advance when submitting your arrival information.

Independent arrival in Rome 

Students arriving prior to the arrival date or designated arrival time must make their way independently to the Rome Fiumicino Airport to leave their large suitcase with the University staff to transport back to Florence. At the end of the travel week, you will be reunited with your luggage at Florence check-in.